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Frequently Asked Questions
THE SCIENCE
The VX-8™ Complex is the proprietary active system at the heart of every Vellura formulation. It addresses eight distinct biological mechanisms - cellular energy, NAD+ pathway support, autophagy activation, peptide signalling, barrier architecture, microbiome intelligence, circadian repair, and enzymatic renewal - working in concert across the five-step Vellura Protocol. It is not a single ingredient. It is a complete biological system.
Most luxury skincare addresses the visible surface. Vellura addresses the biological origin. The visible signs of ageing - fine lines, loss of firmness, uneven tone - are symptoms of cellular decline that begins years before it becomes visible. The VX-8™ Complex intervenes at the level of mitochondrial function, NAD+ pathways, and cellular signalling architecture. No other luxury skincare house has been built on this foundation.
Longevity biology is the science of how biological systems age - and under the right conditions, how they resist decline. It has produced the most significant advances in our understanding of cellular ageing over the past two decades, studied at institutions including Harvard Medical School, the Salk Institute, and the National Institute on Aging. Until now, its application has lived almost entirely in medicine and supplementation. The House of Vellura was founded on a single conviction: this science belongs in a face cream.
PQQ - Pyrroloquinoline Quinone - is a mitochondrial biogenesis activator. It signals the creation of new mitochondria within skin cells, addressing the energy decline that precedes visible ageing at its biological source. Mitochondrial function declines measurably from the mid-thirties. Most skincare compensates at the surface. PQQ intervenes at the energy infrastructure. It is present in The Longevity Cream at a concentration that is not symbolic.
Nicotinamide Riboside is a NAD+ precursor - a molecule that supports the NAD+ pathway, the cellular energy currency involved in DNA repair, cellular metabolism, and the signalling pathways that regulate how cells age. NAD+ levels decline by approximately 50% between the ages of 40 and 60. The longevity medicine field has built an entire supplementation category around restoring NAD+ levels systemically. The Longevity Cream applies the same molecule topically, sourced as Niagen® by ChromaDex - the benchmark standard.
Resveratrol activates autophagy - the cellular self-cleaning process whose progressive decline longevity biologists understand as one of the primary drivers of the ageing phenotype. The challenge in skincare has always been stability and delivery: unencapsulated, Resveratrol oxidises rapidly and cannot reach the depth where it can act. Vellura uses encapsulated Resveratrol - protected from premature oxidation and released at the cellular depth where the SIRT1-mTOR pathway mechanism can function. The encapsulation adds significant formulation cost. It is present because the science requires it.
Retinol must convert twice before reaching retinoic acid, the biologically active form of Vitamin A. Retinaldehyde converts once. At equivalent concentrations, Retinaldehyde delivers approximately eleven times the biological activity at the retinoid receptor level. The Eye Night Repair uses encapsulated Retinaldehyde - gradually released through the night - concentrating its activity at the cellular depth where it functions rather than at the surface where irritation begins.
Yes. There is a conversation the beauty industry does not have publicly: the difference between an ingredient being present in a formula and being present at a concentration that can act. An active can appear on an ingredient list at 0.001% - technically present, but far below the concentrations at which its mechanism of action has been demonstrated. Every active in the VX-8™ Complex is present at a concentration at which its mechanism is supported by the available science. Not symbolic. Not for the label. Enough to act.
The Vellura formulations are built on published, peer-reviewed science - not on proprietary clinical studies commissioned to produce favourable percentages. The mechanisms of every active in the VX-8™ Complex are supported by scientific literature from independent research institutions. We do not publish invented statistics. We publish the science.
THE PROTOCOL
The Vellura Protocol was designed as a complete system - each formulation developed with the others in mind, each step preparing the skin for the next. Using the complete protocol delivers the full VX-8™ Complex across all eight biological mechanisms. Individual products can be used as standalone formulations and will perform accordingly, but the system is designed to be cumulative.
Step I - The Refinement Polish (2–3 times weekly, before the serum)
Step II - The Renewal Serum (morning and evening)
Step III - The Longevity Cream (morning and evening, after the serum)
Step IV - The Eye Morning Elixir (every morning, before SPF)
Step V - The Eye Night Repair (every evening, before The Longevity Cream)
The sequence is not arbitrary. The Refinement Polish prepares the skin surface to receive the subsequent actives at greater depth. The Renewal Serum's ceramide system creates the barrier environment that makes The Longevity Cream's longevity actives more effective. Each step earns the next.
Write a clear and concise answer to guide your customers.The Longevity Cream contains Pullulan, which smooths the surface immediately upon application. The Eye Morning Elixir reduces puffiness within minutes through Caffeine vasoconstriction. These are immediate, visible results. The biological mechanisms beneath - mitochondrial support, NAD+ pathway activation, autophagy, peptide signalling, barrier architecture - operate over a longer cycle. These mechanisms compound over weeks and months, building toward something more durable than any overnight result could offer. The patient customer is the Vellura customer.
The Refinement Polish uses dual PHA - Polyhydroxy Acids - which exfoliate at a larger molecular size than AHAs, making them appropriate for sensitive and reactive skin. The ceramide complex present throughout the protocol - Ceramide NP, AP, and EOP with cholesterol and linoleic acid - actively supports barrier function and reduces the sensitivity that can accompany active ingredient use. The protocol is designed to be tolerable for daily use. Those with specific skin conditions should consult a dermatologist before beginning any new skincare regimen.
The Eye Night Repair contains encapsulated Retinaldehyde. Retinoids of all forms are typically avoided during pregnancy and breastfeeding. We recommend consulting your physician or dermatologist before using any retinoid-containing product during this period. The remaining four formulations do not contain retinoids and are suitable for use during pregnancy and breastfeeding, though we always recommend professional guidance.
The Vellura Protocol is designed as a complete system. If you are using other products alongside the protocol, apply water-based formulations before the Renewal Serum, and oil-based formulations after The Longevity Cream. SPF should always be the final morning step. Avoid using other retinoid-containing products on evenings when you use The Eye Night Repair.
THE PRODUCTS
The Refinement Polish - 30ml
The Renewal Serum - 30ml
The Longevity Cream - 50ml
The Eye Morning Elixir - 15ml
The Eye Night Repair - 15ml
With twice-daily use of the recommended amounts, The Renewal Serum and The Longevity Cream last approximately 60 days. The Eye Morning Elixir and Eye Night Repair last approximately 60 days each. The Refinement Polish, used 2–3 times weekly, lasts approximately 90 days.
The Vellura Seal is the magnetic closure on the airless pump bottle - engineered to protect the formulation from oxidation and contamination, and to signal the standard within. The click of the seal closing is a quality cue. Airless pump technology ensures that every pump delivers the same concentration of actives from the first application to the last, without air entering the chamber and compromising the formulation.
Yes. The Vellura formulations contain no added fragrance. Fragrance is one of the most common causes of cosmetic sensitivity reactions, and it serves no biological function in a formulation designed around cellular mechanisms. We did not include it.
Yes. The Eye Morning Elixir specifically addresses both the vascular component of dark circles - the bluish discolouration common in lighter skin tones - and the pigmentation component via Tranexamic Acid at 2%, addressing melanin-related dark circles more common in deeper skin tones. The protocol performs across all skin tones and types.
ORDERING & DELIVERY
Yes. Complimentary shipping is offered on all orders, always.
Standard delivery takes 3–5 business days within the United States. International delivery timelines vary by destination. You will receive tracking information as soon as your order has been dispatched.
Yes. The House of Vellura ships globally. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Orders are processed promptly to ensure timely dispatch. If you need to amend or cancel your order, please contact us at hello@thehouseofvellura.com as soon as possible after placing it. We will do everything possible to accommodate your request, though we cannot guarantee changes once an order has entered the dispatch process.
We accept returns of unused, unopened products within 30 days of delivery. If you have experienced an adverse reaction to a product, please contact us directly at hello@thehouseofvellura.com and we will resolve the situation to your satisfaction. We do not accept returns of opened or used products, with the exception of adverse reaction cases.
THE HOUSE
The House of Vellura is a United States luxury skincare house, incorporated in Wyoming. Our formulations are developed to the highest cosmetic standards and manufactured in facilities compliant with Good Manufacturing Practice.
Yes. The House of Vellura does not conduct or commission animal testing at any stage of product development. None of our formulations or ingredients are tested on animals.
For all enquiries: hello@thehouseofvellura.com We respond to client enquiries within 24 hours Monday through Friday.
Press enquiries are responded to within 48 hours - please include your publication and deadline.